Global Experiences SRL (“We,” “Our,” “Us,” or “Rome With Chef”) is a registered company based in Rome, Italy. By making a reservation with us, you (“Guest,” “Participant,” or “Customer”) acknowledge that you have read, understood, and agreed to the following Terms & Conditions.
Via Domenico Fontana, 12, Rome
info@romewithchef.com
1. Bookings & Payment
- All classes and experiences must be booked through our official website romewithchef.com or authorized partners.
- Full payment is required at the time of booking unless otherwise specified.
- Prices are listed in Euros (€) and include VAT where applicable.
- Discount codes or promotional offers must be applied at checkout; they cannot be retroactively applied after the booking is complete.
2. Cancellation & Refund Policy
- Standard Classes (Cooking, Wine, Art, Team Events):
- Cancellations made at least 24 hours before the scheduled start time are eligible for a full refund or rescheduling (subject to availability).
- Cancellations within 24 hours of the experience are non-refundable.
- Cancellations made at least 24 hours before the scheduled start time are eligible for a full refund or rescheduling (subject to availability).
- Private & Group Events:
- May have different cancellation terms (specified at booking). In general, cancellations made less than 72 hours before the scheduled event are non-refundable.
- May have different cancellation terms (specified at booking). In general, cancellations made less than 72 hours before the scheduled event are non-refundable.
- All cancellations and refund requests must be submitted in writing via email info@romewithchef.com to our customer support. Eligible refunds will be processed within 5–10 business days.
3. Arrival & Participation
- Please arrive at the meeting point provided in your confirmation email at least 10–15 minutes before the scheduled start time.
- Late arrivals may not be able to join the class once it has started. No refunds or rescheduling will be provided for missed experiences due to lateness.
- We reserve the right to refuse participation to anyone under the influence of alcohol or drugs, or whose behavior disrupts the class.
4. Minimum Numbers & Cancellations by Us
- Some classes require a minimum number of participants. If this minimum is not reached, we may cancel or reschedule the class. In such cases, customers will receive a full refund or a credit toward another experience.
- We may also cancel or alter a class in the event of force majeure (e.g., natural disasters, strikes, pandemics, staff illness). Customers will be offered an alternative date or a refund.
5. Liability
- Participation in cooking classes, wine tastings, and related activities involves inherent risks (e.g., use of sharp utensils, hot surfaces, alcohol consumption).
- Guests participate at their own risk. Global Experiences SRL is not responsible for injury, loss, damage, theft, or accidents occurring during the experience.
- We strongly recommend travel insurance that covers cancellations, medical emergencies, and personal belongings.
6. Allergies & Dietary Restrictions
- Guests must inform us at the time of booking of any allergies or dietary restrictions.
- While we make every effort to accommodate, we cannot guarantee a completely allergen-free environment. Participation is at the guest’s own discretion.
7. Use of Photos & Media
- By joining our classes, you consent to the possibility of being photographed or filmed for promotional purposes unless you explicitly request otherwise.
- Guests are welcome to take their own photos/videos for personal, non-commercial use.
8. Privacy Policy
- We collect and store only the information necessary to process your booking.
- Your personal data will not be shared with third parties except where required to provide the service (e.g., payment providers).
- For more information, see our full Privacy Policy on romewithchef.com.
10. Governing Law
Any disputes shall be resolved exclusively in the courts of Rome, Italy.
These Terms & Conditions are governed by Italian law.